The world view

Onboard Hospitality - - Global Perspective -

Is that seat free?

Pop star Adele is the pas­sen­ger British hol­i­day­mak­ers would most like to sit be­side on a plane, ahead of Jodie Whit­taker – the new Doc­tor Who – who came in se­cond place and Kit Har­ing­ton, aka heart-throb Jon Snow in hit TV show Game of Thrones. Politi­cians were fur­ther down the ideal com­pan­ion rank­ings, with UK Prime Min­is­ter Theresa May win­ning 10% of the vote, and U.S. pres­i­dent Don­ald Trump 7%. Both, how­ever, were ahead of Cana­dian singer Justin Bieber, who scored 4%.


Con­tact­less travel

Sin­ga­pore's Changi Air­port has opened a new five-storey ter­mi­nal the size of 27 foot­ball fields and in­clud­ing an in­door rain­for­est and the world's largest in­door wa­ter­fall. It is so au­to­mated, pas­sen­gers can pass through it with­out any con­tact with an­other hu­man be­ing. Check-in kiosks, se­cu­rity screen­ing and bio­met­ric im­mi­gra­tion check­points sit along­side clean­ing ro­bots and mech­a­nised bag­gage sys­tems.


Beer o'clock

Lufthansa has launched an on­line beer map which al­lows pas­sen­gers to suss out the best beer spots in Eu­rope be­fore they've even left the ground. Type in a city on the Lufthansa net­work and a di­rect link will ap­pear to a list of pubs, bars and bev­er­ages rec­om­mended by lo­cals. The in­ter­ac­tive map also pro­vides an ad­di­tional link to Lufthansa's of­fi­cial

Travel Guide which of­fers lo­cal travel tips, top sights and gen­eral knowl­edge about the des­ti­na­tion.


Are we there yet?

A study by Emi­rates has re­vealed that bore­dom sets in for the un­der 12s just 49 min­utes into their long-haul flight. Some 41% of par­ents ad­mit­ted to brib­ing their chil­dren to be­have and 33% re­sorted to elec­tronic de­vices to keep kids happy. In a bid to help, the air­line has teamed up with Dr Sandi Mann to launch the Child Bore­dom Quo­tient, which helps par­ents mix a per­fect blend of ac­tive, pas­sive, in­ter­ac­tive, cre­ative and sen­sory ac­tiv­i­ties to catch bore­dom be­fore it sets in.


We're go­ing global ev­ery day by go­ing so­cial. Meet us in the vir­tual world via Twit­ter and Linkedin. Here's just some of dig­i­tal chat you may have missed...

Cham­pagne ser­vice

On­board hos­pi­tal­ity plan­ners will be pay­ing even greater at­ten­tion to de­tail fol­low­ing a Cana­dian pas­sen­ger's threat to sue air­line Sun­wing af­ter his com­pli­men­tary glass of Cham­pagne turned out to be sparkling wine. The trav­eller claims the com­pany mar­ket­ing led him to be­lieve that his com­pli­men­tary on­board bev­er­age would be Cham­pagne. The air­line ar­gues its ref­er­ence to a "Cham­pagne ser­vice" de­noted its high-level of­fer­ing rather than be­ing a de­scrip­tion of a pre­cise in­flight bev­er­age.

@Sun­wing Va­cay

Fear not

Euro­pean trav­ellers are less con­cerned about their safety and se­cu­rity abroad than other world trav­ellers ac­cord­ing re­search by Carl­son Wagonlit Travel. Just 37% of Euro­pean trav­ellers worry about safety com­pared to 47% of Amer­i­cans and 56% of trav­ellers from the Asia Pa­cific re­gion. Per­haps sur­pris­ingly, Euro­peans were less wor­ried about ter­ror at­tacks (35%), than for­get­ting some­thing for work (40%), los­ing some­thing im­por­tant (38%), be­ing robbed or at­tacked (37%) and the weather con­di­tions (37%).

@Carl­son Wagonlit

No run­way flights

In­dian bud­get car­rier SPICEJET is look­ing to tar­get bil­lions of In­di­ans who have never flown be­fore - be­cause they don't live near an air­port. The car­rier plans to do it by in­vest­ing in am­phibi­ous Ko­diak planes that can land any­where, in­clud­ing on wa­ter, gravel or in an open field. In­dia’s air­lines han­dled 100 mil­lion do­mes­tic pas­sen­gers last year, mak­ing it the world's third largest mar­ket be­hind China and the U.S. To han­dle growth, In­dia will need at least 2,100 new planes in the next 20 years.


Func­tional paper

Multi-sen­sory, func­tional paper could soon al­low menus, travel brochures and guides to in­clude sounds, scents, 360-de­gree im­ages and even an in­ter­net con­nec­tion. A project at the Univer­sity of Sur­rey is cre­at­ing a new form of in­ter­ac­tive paper in col­lab­o­ra­tion with Emi­rates Hol­i­days. The next-gen­er­a­tion paper will be in­ter­ac­tive and will al­low brands to track cus­tomer re­sponses too.


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