The first hurrah
Kicking off the industry's biggest and most important event - the Passenger Experience Week - this one day conference and networking party breaks the ice ahead of AIX, WTCE and the new Passenger Technology Solutions show. On Monday April 9, industry influencers will gather to define the future of the passenger experience.
The event brings together senior strategists from airlines, rail and across the industry supply chain - from airframers to designers of the onboard environment, helping them to holistically explore the latest passenger experience thinking.
The day opens with a plenary session which will consider the convergence of next-generation transport solutions – space, supersonic, electric air travel, optionally-piloted air taxis, driverless cars and ultra-high speed rail to name a few – and how addressing these frontiers will also drive mainstream onboard innovation.
Following this the packed programme is split into three streams to allow delegates to focus on key ways to improve the passenger experience: convergence and mobility; sustainability and flexibility; and personalising the journey.
In the convergence and mobility stream speakers like Luciana Ribeiro Monteiro from Embraer and Kaj Pyyhtiä from MaaS Global will consider cross-pollination of ideas across travel modes and seamless urban mobility.
The sustainability and flexibility stream includes a session lead by Andrew Barker of Air New Zealand and Jason Li from LSG Group, who will ask: can sustainability be designed into cabin interiors, products and customer services?
Speakers from gategroup, SITAONAIR, Lufthansa, Cathay Pacific and GuestLogix will look at how to improve passenger satisfaction and engagement in the personalising the journey stream, with a focus on how connectivity and datadriven technologies can help. passengerexperienceconference.com