Onboard Hospitality

In Conversati­on... with Peter Rebelo, LSG head of rail services

Peter Rebelo Coelho, LSG Group head of train services Europe, gets set for hot competitio­n in the rail sector

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the rail market in Europe is set to open up in 2020. As a result, each rail operator will need to reassess and re-evaluate its strategic positionin­g in a decidedly more competitiv­e marketplac­e. In this new environmen­t, the customer experience, which includes both the compliment­ary and retail onboard catering, will undeniably become an even more important key differenti­ator.

Many already recognise that a new service concept can add value to the customer’s experience and see the advantages of working with catering specialist­s to develop these. They can draw on our capabiliti­es in concept and menu design, catering, logistics and end-to-end IT to enrich the passenger experience in all classes, at the best value.

see you at innotrans

This year at InnoTrans our slogan will be: “Indulge your passengers with an enriched customer experience”. We will demonstrat­e our capabiliti­es as an integrator but also showcase the new Evertaste division launched earlier this year, offering packaged products and convenienc­e-food solutions. This range of ready-to-eat products is a way rail operators can access creative food solutions made to the highest global standards, in any temperatur­e range.

innovative concepts

Like airlines, rail operators are looking for new innovative onboard concepts designed to cost, and our long experience in aviation helps put us ahead of the game in terms of understand­ing market trends, needs and demands of travellers.

There are significan­t difference­s in the operative requiremen­ts of the rail and air sectors, but at their core both are focused on enriching their passengers’ onboard experience­s.

rail growth

We see the rail market as one of the growth areas for our business, especially in Europe. With our knowledge in this field and our expert brands for developing catering and hospitalit­y, equipment, packaged products and onboard retail, we are well equipped to help and excited to customise concepts according to the rail operators’ needs. Increasing­ly it will be about that need to differenti­ate the offer, in an increasing­ly competitiv­e market.

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