In Con­ver­sa­tion... with Peter Re­belo, LSG head of rail ser­vices

Peter Re­belo Coelho, LSG Group head of train ser­vices Europe, gets set for hot com­pe­ti­tion in the rail sec­tor

Onboard Hospitality - - Contents -

the rail mar­ket in Europe is set to open up in 2020. As a re­sult, each rail op­er­a­tor will need to re­assess and re-eval­u­ate its strate­gic po­si­tion­ing in a de­cid­edly more com­pet­i­tive mar­ket­place. In this new en­vi­ron­ment, the cus­tomer ex­pe­ri­ence, which in­cludes both the com­pli­men­tary and re­tail on­board cater­ing, will un­de­ni­ably be­come an even more im­por­tant key dif­fer­en­tia­tor.

Many al­ready recog­nise that a new ser­vice con­cept can add value to the cus­tomer’s ex­pe­ri­ence and see the ad­van­tages of work­ing with cater­ing spe­cial­ists to de­velop these. They can draw on our ca­pa­bil­i­ties in con­cept and menu de­sign, cater­ing, lo­gis­tics and end-to-end IT to en­rich the pas­sen­ger ex­pe­ri­ence in all classes, at the best value.

see you at in­notrans

This year at In­noTrans our slo­gan will be: “In­dulge your pas­sen­gers with an en­riched cus­tomer ex­pe­ri­ence”. We will demon­strate our ca­pa­bil­i­ties as an in­te­gra­tor but also show­case the new Ever­taste di­vi­sion launched ear­lier this year, of­fer­ing pack­aged prod­ucts and con­ve­nience-food so­lu­tions. This range of ready-to-eat prod­ucts is a way rail op­er­a­tors can ac­cess cre­ative food so­lu­tions made to the high­est global stan­dards, in any tem­per­a­ture range.

in­no­va­tive con­cepts

Like air­lines, rail op­er­a­tors are look­ing for new in­no­va­tive on­board con­cepts de­signed to cost, and our long ex­pe­ri­ence in avi­a­tion helps put us ahead of the game in terms of un­der­stand­ing mar­ket trends, needs and de­mands of trav­ellers.

There are sig­nif­i­cant dif­fer­ences in the op­er­a­tive re­quire­ments of the rail and air sec­tors, but at their core both are fo­cused on en­rich­ing their pas­sen­gers’ on­board ex­pe­ri­ences.

rail growth

We see the rail mar­ket as one of the growth ar­eas for our busi­ness, es­pe­cially in Europe. With our knowledge in this field and our ex­pert brands for de­vel­op­ing cater­ing and hospi­tal­ity, equip­ment, pack­aged prod­ucts and on­board re­tail, we are well equipped to help and ex­cited to cus­tomise con­cepts ac­cord­ing to the rail op­er­a­tors’ needs. In­creas­ingly it will be about that need to dif­fer­en­ti­ate the of­fer, in an in­creas­ingly com­pet­i­tive mar­ket.

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