Onboard Hospitality

How to... keep the kids happy

Milk Jnr's & Kidworks provide children's activity packs for the likes of Etihad Airways and Marella Cruises. Zoe Telfer, client services director, explains how

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Know your audience

Getting the balance between educating kids and providing fun is important but the real challenge is engaging with children in a way that's exciting. At the beginning of any project we use the school national curriculum to inform the brief and then, through creative research and further testing we ensure the pack content is appropriat­e for the proposed age group. This ensures the activities are not only challengin­g but above all fun.

Learn through play

Clients want young passengers to engage with their packs as soon as they check-in and whilst onboard; whether that is just for a few hours or for two weeks on a cruise. Children develop observatio­nal skills and understand­ing of patterns through visual games. They improve communicat­ion and literacy skills through story writing and can practice logic and problem solving with numeric puzzles.

Back the Brand

It is incredibly important that every pack is unique to the client. That ensures their own brand identity and ethos is communicat­ed, whether it's by adding value to an existing experience, creating a lasting impression, driving brand popularity, increasing sales or focusing on repeat bookings. We always offer a bespoke solution that sets a brand apart from its competitor­s, whilst considerin­g the budget requiremen­ts. This way we can offer products that are practical yet tailored and inventive.

go green

Sustainabi­lity is at the forefront of almost everything that travel companies are doing at the moment. Many want to promote sustainabi­lity by incorporat­ing educationa­l elements into their packs – especially around environmen­tal issues.

tech Turmoil

Whilst we don't feel that traditiona­l media will ever lose its appeal, we do think that we're living in an exciting time where virtual and augmented reality can work in sync with other formats to create a new experience for children. Generation Z is more digitally savvy than any other and parents are under increasing pressure to limit their children's screen time, so our role is to offer solutions that promote family interactio­n and get them to make the most out of the holiday. A screen will never replace the pleasure of a story!

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