Case study: Air Europa's portable power
Air Europa now offers its passengers a personalised type of inflight entertainment – using BoardConnect Portable by Lufthansa Systems. Richard Williams discovers more
air Europa's aim was to
"create a unique passenger experience” as it started to plan the installation of an IFE system on its short- and medium-haul fleet. The service had to be at the cutting edge of technology and easy to install. But most portable solutions on the market used batteries and sounded like a lot of complex handling and logistics. So it looked for an alternative.
BoardConnect Portable by Lufthansa Systems turned out to be the answer. This flexible solution combines all technical components such as server and access points in a single device. It is the size of a conventional tablet and qualifies as nonpermanently installed equipment, so no
STC certification is required.
On Air Europa planes the portable device is stowed in a newly-developed safe inside the overhead storage compartment. This Power & Safe solution was developed by Lufthansa Technik in close cooperation with Lufthansa Systems. An additional power supply inside the baggage compartment eliminates the need for battery replacement. The installation is classified as a minor modification and can take place during normal downtime.
The innovative content and portal approach is based on the open platform BoardConnect 5.0, which enables the integration of digital partner services.
For content and personalised services
Air Europa cooperates with Epteca. In addition to TV series and games, passengers can learn about their travel destination, get personalised and access useful information, as well as using the booking options for tourist attractions at the destination. The platform also includes shopping and enhanced advertising opportunities.
“Lufthansa Systems supports us in our desire for continuous improvement. With our new personalised services we are able to enhance our customer experience in all phases of their journey and offer them a unique onboard experience. The combination of BoardConnect and Epteca's travel platform makes it exactly the right choice for us, complying with the best standards in the market,” said Alexis Capdevila, IFEC manager at Air Europa.