Case study: Air Europa's por­ta­ble power

Air Europa now of­fers its pas­sen­gers a per­son­alised type of in­flight en­ter­tain­ment – us­ing Board­Con­nect Por­ta­ble by Lufthansa Sys­tems. Richard Wil­liams dis­cov­ers more

Onboard Hospitality - - Contents -

air Europa's aim was to

"cre­ate a unique pas­sen­ger ex­pe­ri­ence” as it started to plan the in­stal­la­tion of an IFE sys­tem on its short- and medium-haul fleet. The ser­vice had to be at the cut­ting edge of tech­nol­ogy and easy to in­stall. But most por­ta­ble so­lu­tions on the mar­ket used bat­ter­ies and sounded like a lot of com­plex han­dling and lo­gis­tics. So it looked for an al­ter­na­tive.

Board­Con­nect Por­ta­ble by Lufthansa Sys­tems turned out to be the an­swer. This flex­i­ble so­lu­tion com­bines all tech­ni­cal com­po­nents such as server and ac­cess points in a sin­gle de­vice. It is the size of a con­ven­tional tablet and qual­i­fies as non­per­ma­nently in­stalled equip­ment, so no

STC cer­ti­fi­ca­tion is re­quired.

On Air Europa planes the por­ta­ble de­vice is stowed in a newly-de­vel­oped safe in­side the over­head stor­age com­part­ment. This Power & Safe so­lu­tion was de­vel­oped by Lufthansa Tech­nik in close co­op­er­a­tion with Lufthansa Sys­tems. An ad­di­tional power sup­ply in­side the bag­gage com­part­ment elim­i­nates the need for bat­tery re­place­ment. The in­stal­la­tion is clas­si­fied as a mi­nor mod­i­fi­ca­tion and can take place dur­ing nor­mal down­time.

The in­no­va­tive con­tent and por­tal ap­proach is based on the open plat­form Board­Con­nect 5.0, which en­ables the in­te­gra­tion of dig­i­tal part­ner ser­vices.

For con­tent and per­son­alised ser­vices

Air Europa co­op­er­ates with Epteca. In ad­di­tion to TV se­ries and games, pas­sen­gers can learn about their travel des­ti­na­tion, get per­son­alised and ac­cess use­ful in­for­ma­tion, as well as us­ing the book­ing op­tions for tourist at­trac­tions at the des­ti­na­tion. The plat­form also in­cludes shop­ping and en­hanced ad­ver­tis­ing op­por­tu­ni­ties.

“Lufthansa Sys­tems sup­ports us in our de­sire for con­tin­u­ous im­prove­ment. With our new per­son­alised ser­vices we are able to en­hance our cus­tomer ex­pe­ri­ence in all phases of their jour­ney and of­fer them a unique on­board ex­pe­ri­ence. The com­bi­na­tion of Board­Con­nect and Epteca's travel plat­form makes it ex­actly the right choice for us, com­ply­ing with the best stan­dards in the mar­ket,” said Alexis Capdev­ila, IFEC man­ager at Air Europa.

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