Positive report for the Anchor Centre
A Renfrewshire service which cares for adults with profound and complex learning disabilities has received a positive report following a recent inspection.
An unannounced inspection took place at the Anchor Centre in Paisley over two days last month by staff from the Care Inspectorate.
The service is registered to provide a day service to a maximum of 52 people with autism and complex support needs and is provided by Renfrewshire Council.
Based on a scale of one to six where one is unsatisfactory and six is excellent, it was rated as five – meaning very good for ‘how well they support people’s wellbeing’ – and also awarded a four; meaning good for the Stock
Street facility’s leadership.
Among its key messages, the report by the inspector stated: “People received reliable and consistent support from a familiar staff team with whom they had positive, trusting and caring relationships. Support was provided by a skilled staff team, who received specialised training particular to the needs of people and specialised resources within the centre enabled people to participate in a range of sensory, physical, and meaningful activity to improve their quality of life.”
It also stated family members felt involved and well informed, telling the inspector they were
“very satisfied” with the care and support provided.
To prepare for the inspection, the Care Inspectorate reviewed information about the service.
This included previous inspection findings, registration details, information submitted by the service and intelligence gathered since the last inspection.
In making its evaluations of the service, the Care Inspectorate spoke with two people using the service and five of their relatives; 19 staff and management, observed practice and daily life, and reviewed documents.
During the visit, the watchdog noted staff had a “very good awareness” of how best to support people’s health needs.
The inspector saw “clear communication between the service and families in relation to people’s health and wellbeing needs” with concerns being quickly picked up and passed on.
It was also noted that “staff showed consideration and kindness towards the people they supported”.
Observed interactions were “caring, warm and natural”, the inspector found. This enabled effective support when people were upset, anxious or needed reassurance and encouragement.
A client shared with the inspector: “I love coming here. I had a great time out shopping for onions and potatoes for the garden and I went to meditation.”
A spokesperson from Renfrewshire Health and Social Care Partnership (HSCP) said: “We are pleased to note this positive report, which reflects the high quality of care provided by the staff at the Anchor Centre – and recognises their ongoing commitment to supporting the people in our care.”
People received reliable and consistent support from a familiar staff team...