RBS faces revolt
Big kick in the teeth, says businessman
The Royal Bank of Scotland has come under fire for plans to slash mobile banking visits to some towns and villages in Perth and Kinross.
The banking giant revealed a number of changes to mobile banking earlier this week.
And one business in Crieff, where the service will be cut in half, has revealed it will close its RBS account because of the move.
Jamie Stewart is owner of the two Delivino restaurants plus a new Italian takeaway which opened in Crieff during February.
He told the PA: “I’m very angry at the way the RBS is treating Scotland. The bank is not supporting rural areas and this move to cut back mobile banking announced on Wednesday is a big kick in the teeth”.
“It was bad enough without scaling back the time RBS mobile services plan to allow my staff to bank money. They will be reducing what was already a skeleton service.
“The plan to take our total weekly mobile banking time in Crieff down to half an hour is bananas. I believe I will have to
incur the cost of moving.
“The nearest RBS for us is Stirling, if other businesses are having to squeeze aboard in the same tiny time window to bank takings, it will be impossible.
“As of Wednesday’s announcement, I’ve decided to move Delivino Crieff ’s account to another bank. Already the Auchterarder outlet has been switched from RBS to Bank of Scotland. And the takeaway in Crieff, when we opened it in February, was set up with Clydesdale Bank.”
As well as Crieff, Birnam and Alyth will see a reduction in service while Meigle’s has been cut completely.
However, the service will now serve Kinross, Aberfeldy and Comrie.
Concerns have been raised by senior politicians about the changes.
Roseanna Cunningham MSP for the Perthshire South and Kinross-shire constituency said the decision to add a stop at Comrie would “corrupt the value of any usage data” used in determining whether a temporary reprieve granted to the branch there would be extended.
She added: “I want these issues addressed and I want to know what efforts were made at customer consultation before these changes were decided.”
Conservative Mid-Scotland and Fife MSP Liz Smith said: “Stopping in a town for 15 or 20 minutes might be good enough for an ice cream van or a fishmonger, but not for those wanting to access banking services.
“Customers in Comrie, Aberfeldy and Pitlochry have been assured that they will receive adequate mobile banking if their branch is to close and I have written to RBS to seek assurances on this front.”
The charity for the elderly, Age Scotland, has also reacted to the news.
Brian Sloan, chief executive of Age Scotland, said: “Following RBS’s decision to close branches across Scotland, it is very disappointing to see the bank now cutting back its mobile services.
“We understand that there are financial reasons for closing some branches, but would urge RBS and other banks to look at creative solutions to cater for all their customers.”
Moving banks Jamie Stewart’s Delivino in Crieff won the Daily Record’s Hot Plate award in 2015