Business just keeps growing
Since it let out its first property from a workspace at a kitchen table back in 2009, Premier Properties has gone from strength to strength.
So much so that they are now the leading lettings agent in the area.
Independent data from Rightmove shows the agency has let 115 properties in the Perthshire area this year so far (50 per cent more than their nearest competitor) and commands 30 per cent of the overall lettings market.
The company is also one of the fastest growing estate agencies in Perthshire.
According to Rightmove, they are the current market leader for 2018 in the competitive PH1, PH2 and PH3 areas, having sold 200 properties in these areas.
And, they have the lowest average selling time for any Perthbased agent or solicitor.
Director Alan Keddie said: “2018 has been a hugely successful and exciting year for the company in terms of growth, major investments, strategic appointments and award recognitions.
“We firmly believe our success can be attributed to consistently delivering outstanding customer service and exceeding the expectations of our clients.”
The team’s focus on customer service has resulted in them scooping several industry awards.
Perhaps their proudest moment this year was being named ‘Best Estate Agency in Scotland’ by the British Property Awards for 2018, having been awarded the Gold Award for Perth and Kinross for the second year running.
This is the first time a Perthbased company has been awarded the national accolade, highlighting the emphasis the company places on service excellence.
The awards team compared the service provided by Premier Properties against the service provided by their local, regional and national competition via a series of mystery shopper surveys based on a set of 25 stringent criteria.
They consistently went the extra mile for their clients and the team performed outstandingly throughout the extensive judging period.
Director Katie Hall added: “We really strive to be the best we can be.
“As with any business, we have had to face challenges, adapt the way we do things, come up with innovative solutions and seize opportunities.
“This year, we recruited a highly experienced property professional to head up the Estate Agency side of the business.
“Gary Robertson oversaw the previous market leading estate agency in Perth for three years and his knowledge and expertise of the local property market has helped us further enhance our customer service offering and achieve our growth objective.”
The company has also put their lettings team through an extensive training programme. Alan explains: “There have been many changes recently to the legislation affecting landlords and letting agents must now be fully registered and qualified. We have invested heavily in a comprehensive staff training programme to make sure we are providing our landlords with the best advice in line with all the changes and updates.” This investment in their staff has contributed to the company recently been awarded the British Property Lettings Agent Award Gold for Perth and Kinross 2018/9.
The team was also named as a finalist in The Courier Business Awards. And they were delighted to be shortlisted, Director Katie Hall said: “We are honoured to have been shortlisted for such a prestigious award for the Service and Small Business categories, especially given the calibre of finalists across the North East of Scotland. Our business is all about people – talking to people, understanding their situations and providing tailored property solutions based on our expertise and knowledge of the market. Industry awards are a fantastic recognition of our efforts to really focus on the client.”
At the end of November, the company will also find out if they have won the Perthshire Chamber of Commerce Business Star Award for Service Excellence and Business Growth.
The business also won the Service Award in 2017.
Alan said: “We are extremely proud to be a growing independent Perthshire business.
“We have some exciting plans in place to develop the company further and we will continue to invest in the local workforce and in the vibrant Perthshire economy.”