Busi­ness just keeps grow­ing

Perthshire Advertiser - - MONDAY’S TV -

Since it let out its first prop­erty from a workspace at a kitchen ta­ble back in 2009, Pre­mier Prop­er­ties has gone from strength to strength.

So much so that they are now the lead­ing let­tings agent in the area.

In­de­pen­dent data from Right­move shows the agency has let 115 prop­er­ties in the Perthshire area this year so far (50 per cent more than their near­est com­peti­tor) and com­mands 30 per cent of the over­all let­tings mar­ket.

The com­pany is also one of the fastest grow­ing es­tate agen­cies in Perthshire.

Ac­cord­ing to Right­move, they are the cur­rent mar­ket leader for 2018 in the com­pet­i­tive PH1, PH2 and PH3 ar­eas, hav­ing sold 200 prop­er­ties in th­ese ar­eas.

And, they have the low­est aver­age sell­ing time for any Perth­based agent or solic­i­tor.

Di­rec­tor Alan Ked­die said: “2018 has been a hugely suc­cess­ful and ex­cit­ing year for the com­pany in terms of growth, ma­jor in­vest­ments, strate­gic ap­point­ments and award recog­ni­tions.

“We firmly be­lieve our suc­cess can be at­trib­uted to con­sis­tently de­liv­er­ing out­stand­ing cus­tomer ser­vice and ex­ceed­ing the ex­pec­ta­tions of our clients.”

The team’s fo­cus on cus­tomer ser­vice has re­sulted in them scoop­ing sev­eral in­dus­try awards.

Per­haps their proud­est mo­ment this year was be­ing named ‘Best Es­tate Agency in Scot­land’ by the Bri­tish Prop­erty Awards for 2018, hav­ing been awarded the Gold Award for Perth and Kin­ross for the sec­ond year run­ning.

This is the first time a Perth­based com­pany has been awarded the na­tional ac­co­lade, high­light­ing the em­pha­sis the com­pany places on ser­vice ex­cel­lence.

The awards team com­pared the ser­vice pro­vided by Pre­mier Prop­er­ties against the ser­vice pro­vided by their lo­cal, re­gional and na­tional com­pe­ti­tion via a se­ries of mys­tery shop­per sur­veys based on a set of 25 strin­gent cri­te­ria.

They con­sis­tently went the ex­tra mile for their clients and the team per­formed out­stand­ingly through­out the ex­ten­sive judg­ing pe­riod.

Di­rec­tor Katie Hall added: “We re­ally strive to be the best we can be.

“As with any busi­ness, we have had to face chal­lenges, adapt the way we do things, come up with in­no­va­tive so­lu­tions and seize op­por­tu­ni­ties.

“This year, we re­cruited a highly ex­pe­ri­enced prop­erty pro­fes­sional to head up the Es­tate Agency side of the busi­ness.

“Gary Robert­son over­saw the pre­vi­ous mar­ket lead­ing es­tate agency in Perth for three years and his knowl­edge and ex­per­tise of the lo­cal prop­erty mar­ket has helped us fur­ther en­hance our cus­tomer ser­vice of­fer­ing and achieve our growth ob­jec­tive.”

The com­pany has also put their let­tings team through an ex­ten­sive train­ing pro­gramme. Alan ex­plains: “There have been many changes re­cently to the leg­is­la­tion af­fect­ing land­lords and let­ting agents must now be fully reg­is­tered and qual­i­fied. We have in­vested heav­ily in a com­pre­hen­sive staff train­ing pro­gramme to make sure we are pro­vid­ing our land­lords with the best ad­vice in line with all the changes and up­dates.” This in­vest­ment in their staff has con­trib­uted to the com­pany re­cently been awarded the Bri­tish Prop­erty Let­tings Agent Award Gold for Perth and Kin­ross 2018/9.

The team was also named as a fi­nal­ist in The Courier Busi­ness Awards. And they were de­lighted to be short­listed, Di­rec­tor Katie Hall said: “We are hon­oured to have been short­listed for such a pres­ti­gious award for the Ser­vice and Small Busi­ness cat­e­gories, es­pe­cially given the cal­i­bre of fi­nal­ists across the North East of Scot­land. Our busi­ness is all about peo­ple – talk­ing to peo­ple, un­der­stand­ing their sit­u­a­tions and pro­vid­ing tai­lored prop­erty so­lu­tions based on our ex­per­tise and knowl­edge of the mar­ket. In­dus­try awards are a fan­tas­tic recog­ni­tion of our ef­forts to re­ally fo­cus on the client.”

At the end of Novem­ber, the com­pany will also find out if they have won the Perthshire Cham­ber of Com­merce Busi­ness Star Award for Ser­vice Ex­cel­lence and Busi­ness Growth.

The busi­ness also won the Ser­vice Award in 2017.

Alan said: “We are ex­tremely proud to be a grow­ing in­de­pen­dent Perthshire busi­ness.

“We have some ex­cit­ing plans in place to de­velop the com­pany fur­ther and we will con­tinue to in­vest in the lo­cal work­force and in the vi­brant Perthshire econ­omy.”

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