Commuters looking for fare treatment
Travellers react to Scotrail apology
Station Perth Railway
“ScotRail make it more difficult to get you refunds online.”
Steven Campbell (56), a chartered accountant based in Perth, thinks it is not just ScotRail who need to act.
He said: “I just think Abellio needs to take into account the needs of the people who are travelling.
“I think here there has been a lot of disruption with upgrading of the railworks, and it just seems to be all the time.
“I think the prices are reasonable for tickets but there have also been a lot more replacement buses for cancelled trains.
“They do have to organise it better.”
Alex Hynes, managing director of ScotRail Alliance, claimed the late delivery of trains by suppliers, including Hitachi and Wabtec, meant there has been very limited time available for driver and conductor training.
He said: “We are very sorry to our ScotRail customers for unacceptable service in parts of the country recently.
“While our teams work hard every day to deliver the service you demand, the reality is we’ve fallen below the standard you expect and deserve.
“This is a goodwill gesture to say sorry to our most loyal customers, and to thank them for their patience. “We know you deserve better. “We have seen the level of cancellations reduce steadily over the last few weeks.
“We will continue to cut cancellations to improve your service.
“We expect week on week improvement through January and February to get your service back to normal levels.” Chris Scott Sunny Moody