Findings of review are published
Patients at risk of suicide were regularly delayed for weeks from accessing vital treatment, according to a scathing review of mental health services in Tayside.
The Healthcare Improvement Scotland (HIS) study highlighted inconsistencies across Perth and Kinross, Dundee and Angus with some patients having to wait up to 12 weeks for a routine assessment, 10 weeks longer than many others.
The report, published on Thursday, found a lack of leadership for people not getting the right intervention at the time of “greatest need”.
NHS Tayside has been told resolving management issues is a top priority, with leadership highlighted as a “significant concern”.
The review, carried out between January and March, follows the release earlier this year of an independent investigation by Dr David Strang, which called for a radical redesign of services.
The report stated that a national shortage of psychiatric consultants had led to “too many ever-changing locum consultants” which, coupled with a large number of staff vacancies, “tips the balance with regards to the provision of care into a significant risk for the service”.
“We were told by staff how this makes daily working life even more difficult while trying to deliver a service where demand far exceeds capacity,” the report notes.
It said the “lack of leadership and management of the situation is an area of significant concern which NHS Tayside and the partnerships need to address as a priority.”
The review said community mental health teams were regularly accepting referrals of patients with “vague” suicidal thoughts when they may have been better being sent to third-sector organisations or primary care services.
Ann Gow, HIS deputy chief executive and director of nursing, said: “The main focus of this review was to find out if people referred to community mental health services in Tayside have access to care where and when they need it, and if they are able to move through the system easily to receive appropriate care in the right place at the right time.
“We found that this is not always the case for everyone.”
Apart from concerns about leadership and management, she said the team observed “a very committed workforce from all specialities across the service and identified areas of good practice which had a positive impact on patient care and services”.
A statement from NHS Tayside and Angus, Dundee and Perth and Kinross Health and social care partnerships said: “We will now ensure that the actions and recommendations set out in the report are progressed through the improvement work already under way across mental health services Tayside.
“We made a promise to the people of Tayside that we will listen, learn and change in response to the independent inquiry and the further actions which we will take from today’s report reinforce that pledge.”