Are you eligible for SSEN priority service?

The Perth-based company that keeps power flowing across the north of Scotland is reminding vulnerable residents of the 24/7 help and support available over the festive period.

For customers with a particular reliance on electricity, SSEN has its Priority Services Register (PSR), which offers extra care and support when there is a power cut.

The PSR offers eligible customers a dedicated 24-hour priority services phone number, priority updates during a power cut, the option of nominating someone for SSEN to contact on their behalf, information in the format most suited and a security password to keep everyone safe.

Customers are eligible for SSEN’s Priority Services Register (PSR) if they: are deaf or hard of hearing; have a disability; live with children under five; are blind or partially sighted; have a chronic illness; use medical equipment/aids reliant on electricity; are over 60; are categorised at ‘high risk’ or ‘extremely high risk’ of severe illness from coronavirus.

SSEN’s priority services manager Louise Jones said: “Teams across our network regions work hard all year round to keep the power flowing, but we also want to reassure those who need extra support on the rare occasions the power goes off that we’ve got a 24/7 specialist team here ready to help.

“Since the Priority Services Register first started six years ago, we now have around 754,000 customers benefitting from the free help and support it can offer. “But we know there may still be customers who haven’t thought about signing up, and so I’d encourage everyone to take a few minutes to think about how they’d manage if the power was to go off unexpectedly, and if they think they’d need a bit of extra help please get in touch with us.”

For more information go to the SSEN website.