Pilot - - CONTENTS -

More readers' news and views, praise and brick­bats

I re­cently flew into Nor­wich on busi­ness for the first time as a PPL and would like to thank Sax­on­air for their ex­cel­lent han­dling. Hav­ing checked on the likely costs in ad­vance (just in case I might have to leave the club air­craft be­hind as pay­ment). I did the PPR through them on the day, and both ATC and Sax­on­air were ready for me on ar­rival a few hours later. I was mar­shalled onto a stand be­side their modern build­ing and chocks were in­stalled. Whilst I closed up and fit­ted the rain cover, my bags were car­ried to the crew room, and af­ter an of­fer of cof­fee etc and whether I needed a taxi I was on my way to work, happy the air­craft was safe, se­cure and in good hands. The fol­low­ing day be­tween rain show­ers I made a quick visit to sort out re­fu­elling, which ar­rived promptly and the cost was added to my over­all in­voice.

They are open from 05:00 (lo­cal) so my in­tended 08:00 de­par­ture next day was no prob­lem. On ar­rival I was ex­pected, my de­par­ture in­for­ma­tion was on their board, and when I rang ATC they al­ready had my de­tails. Af­ter self-brief­ing in their in­ter­net room (with printer), a quick cof­fee and a com­fort break in clean, modern fa­cil­i­ties (chang­ing from fly­ing clothes into a suit is never fun in a draughty, du­bi­ously-cleaned WC stall) I was es­corted air­side. Ex­clud­ing fuel, the sum to­tal for han­dling, land­ing fee and two nights park­ing on their ramp was £78.00 in­clud­ing VAT which I thought was ex­cel­lent. I asked my ground han­dler about their ap­proach to PPL traffic and he stated they ap­ply the same de­gree of ser­vice whether you’re a pri­vate pi­lot or com­mer­cial traffic. They were busy with ex­ec­u­tive jet, heli­copter and other pri­vate traffic dur­ing my visit.

What a re­fresh­ing change from the in­dif­fer­ent (or no) ser­vices pro­vided at ridicu­lously in­flated costs by some other air­ports. I get the chance to fly on busi­ness three or four times a year with PPL/IMC and some 300 hours un­der my belt so I am not a ‘reg­u­lar’, but this is by far and away the best ser­vice I have ex­pe­ri­enced in years. I have al­ready thanked them di­rectly but I am de­lighted with the ser­vice from Sax­on­air and would heartily rec­om­mend them to any­one think­ing of vis­it­ing Nor­wich.

Ian But­ter, Black­pool

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