More readers' news and views, praise and brickbats
I recently flew into Norwich on business for the first time as a PPL and would like to thank Saxonair for their excellent handling. Having checked on the likely costs in advance (just in case I might have to leave the club aircraft behind as payment). I did the PPR through them on the day, and both ATC and Saxonair were ready for me on arrival a few hours later. I was marshalled onto a stand beside their modern building and chocks were installed. Whilst I closed up and fitted the rain cover, my bags were carried to the crew room, and after an offer of coffee etc and whether I needed a taxi I was on my way to work, happy the aircraft was safe, secure and in good hands. The following day between rain showers I made a quick visit to sort out refuelling, which arrived promptly and the cost was added to my overall invoice.
They are open from 05:00 (local) so my intended 08:00 departure next day was no problem. On arrival I was expected, my departure information was on their board, and when I rang ATC they already had my details. After self-briefing in their internet room (with printer), a quick coffee and a comfort break in clean, modern facilities (changing from flying clothes into a suit is never fun in a draughty, dubiously-cleaned WC stall) I was escorted airside. Excluding fuel, the sum total for handling, landing fee and two nights parking on their ramp was £78.00 including VAT which I thought was excellent. I asked my ground handler about their approach to PPL traffic and he stated they apply the same degree of service whether you’re a private pilot or commercial traffic. They were busy with executive jet, helicopter and other private traffic during my visit.
What a refreshing change from the indifferent (or no) services provided at ridiculously inflated costs by some other airports. I get the chance to fly on business three or four times a year with PPL/IMC and some 300 hours under my belt so I am not a ‘regular’, but this is by far and away the best service I have experienced in years. I have already thanked them directly but I am delighted with the service from Saxonair and would heartily recommend them to anyone thinking of visiting Norwich.
Ian Butter, Blackpool