The regulator replies to readers' views, and other comments
I wrote to Pilot earlier this year (‘Airmail’ March) describing some worrying and expensive problems we were having with a zero-hour factory replacement engine from Lycoming. The engine is an IO540, fitted in our TB20. It had cylinder compression issues and what appeared to be premature wear. We had contacted Lycoming about this, alongside our original engine importers, but were making little progress getting answers or assistance in resolving our issues.
Following publication of the letter in Pilot I was surprised and very pleased to be contacted by Airpart Supply Ltd. Airpart are based at High Wycombe and are the official Lycoming appointed distributor for the UK and Ireland. They took responsibility for our issues, and helped us to understand better the various service letters and Service Bulletins which we believed were relevant to our engine. Airpart took up the case on our behalf with Lycoming, and the problems with the engine have now been resolved: it is performing well, and indications are good.
It is of paramount importance to us as operators of a high-spec aircraft that the aircraft components are of high quality and that support is effective. When something goes wrong, we need the warranty and support chain to be as short as possible, and for the response to be swift and conclusive. Airpart were able, as the official distributor for our region, to get us a quick and effective resolution. I would like to thank and commend Airpart Supply Ltd for their constructive approach to this issue. As a distributor should, they took responsibility for us as a Lycoming customer in their territory: they had ‘skin in the game’ and it showed. They have turned a bad story into a good one and demonstrated real commitment to client service.
I am grateful also to Pilot for giving the issue prominent exposure in the magazine.
Ian Hunt by email