Hotel refund sought after trip to Greece canceled

By Christopher Elliott

Q: I booked a room at the Hotel Tzekos Villas in Santorini, Greece, last year through Hotels. com. The reservation was nonrefundable. Due to the virus, we were unable to leave the U.S.

I called and emailed several times to cancel and get a refund or a voucher for a future stay. Neither Hotels.com nor the Hotel Tzekos Villas would refund our money. After calling several times and receiving no response, we disputed the charge with our Chase Visa Sapphire Reserve. The credit card issuer sided with Hotels. com.

Can you help me get our $592 back or a credit? — Noemi Freeman, Aventura, Florida