Practical Caravan - - Caravan Chat | Letters -

news, the so­lu­tion to which is al­ways a de­crease in the trade-in cost and/or in­crease in the new-van cost. They will usu­ally tell the buyer that the trade-in van “can’t be sold on as it is” and thus the poor dealer would be mak­ing a loss. The strong-arm tac­tics used in the case of K Thorne sadly re­sulted in them hand­ing over an­other £1500 – hav­ing been told to pay up or leave. I think the cor­rect ac­tion in this case is to walk away from the deal. In my ex­pe­ri­ence, the dealer, hav­ing had their bluff called, will back down. They don’t want to walk away from a deal – they need to turn stock over and main­tain cash­flow. In any event, I un­der­stand that if a dealer de­cides not to pro­ceed with the agree­ment, all de­posits and so on paid by the buyer must be re­turned, as it is the dealer back­ing out. The point is that by chang­ing the cost, I be­lieve the dealer is in ef­fect propos­ing a new deal and end­ing the agreed one. Hence the buyer can choose not to ac­cept and have their de­posit re­turned. My sym­pa­thies go out to K Thorne, but deal­ers will con­tinue this age-old prac­tice un­til buy­ers refuse to be brow­beaten by it. The fact that a free cof­fee was a re­mark­able thing speaks vol­umes. P Dur­rant I was dis­mayed, but not very sur­prised, to read the tale of woe from K Thorne in your De­cem­ber 2018 is­sue (p8). This con­cerned a dealer who wanted to make a last-minute change to the costs of their part-ex­change deal. Sadly, this seems to be a ploy in some sit­u­a­tions, where the old car­a­van is pre­sented to the dealer on the day of ex­change. Al­most in­vari­ably (I speak from per­sonal ex­pe­ri­ence) some­one heads off to ‘in­spect’ the car­a­van and re­turns with a for­lorn ex­pres­sion and bad

… while K Thorne told of deal­ers chang­ing their trade-in terms

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