The results in full
CONGRATULATIONS to Coachman, winner of the Pre-owned Caravans category once again! This year’s 93% satisfaction rating easily clears the score needed for a Gold Award, improving on the firm’s 2020 score of 91.3%.
Second place goes to Swift, with 90.1%. That’s a healthy improvement on 87.4% in 2020.
Lunar takes the final podium spot, with a score of 87.5%. Again, that’s a healthy step up from 83.4% last time around.
Two more manufacturers do enough for Gold Awards: Bailey (86.9%) and Elddis/erwin Hymer Group UK (85.3%) post impressive scores. In both cases, those numbers improve on 2020’s satisfaction ratings.
There are no Silver Award winners this year, but that’s largely due to the number of manufacturers hovering just below the required number of samples, rather than any drop-off in standards.
If you are wondering where Adria has gone, 2020’s secondplace finisher didn’t meet the minimum sample size. But it still scored highly with the low number of owners who completed the survey, so it’s ‘mentioned in dispatches’.
Pre-owned Caravan Dealers
We’re giving out fewer awards for pre-owned caravan dealers than new ones, but the best of them are achieving exceptional satisfaction ratings.
Peter Roberts in Huddersfield is top of the tree, achieving a score of 96.9%, which means back-to-back first places in 2020 and 2022. It’s a close-run thing, though, with Blackmore Vale Leisure in Dorset just behind on a score of 96.7%.
Lady Bailey Caravans is third (91.6%), and has the distinction of being one of two dealers to reach the Gold Award standard as both a new and a pre-owned dealer. The other is Salop Leisure, scoring 90.8%.
Highbridge Caravans in Somerset also takes gold, with an 85.2% satisfaction rating.
There are no Silver Award winners – although a number of other dealerships score well, they didn’t have enough survey responses to be included in the main results.
‘We’re giving out fewer awards for pre-owned van dealers than new ones, but the best achieve exceptional satisfaction ratings’