Analysing the findings
ERIBA GOES ONE better than the equal second it achieved last year, winning the Pre-owned Caravan category. An excellent score of 85.6% secures the top spot and a well-deserved Gold Award.
Coachman takes second place, just as it did in the New Caravans category. The score of 84.2% means Coachman will need to find space for another Gold Award in its trophy cabinet this year.
Last year’s winner, Adria, drops down the league table to third.
It still picks up a Gold Award, though, scoring 81.6%.
Lunar, Swift, and Bailey also score well enough for Gold Awards, with hardly anything between them.
The Elddis Group (EHG) is the solitary Silver Award winner this year, with a score of 76.7%.
Avondale and Freedom don’t have enough responses to be included in the main survey results, but high scores from the handful of owners who did complete the survey mean both deserve an honourable mention.
The total of seven award-winners is one fewer than last year, but it’s pleasing that all but one of those reached the Gold Award standard.
Pre-owned Caravan Dealers
Top dealerships take good care of pre-owned caravan customers as well as new buyers. They may be spending different amounts of money, but all deserve good service.
If you’re looking for great rather than just good, head to Salop Leisure in the Midlands. This year, Salop does the double by winning both new and pre-owned categories.
It’s a remarkable achievement, and the score of 92.8% is well above the threshold for another Gold Award this year.
Salop also won the Pre-owned Caravan Dealer prize in 2023 and has been putting in consistently strong performances in our surveys, year in, year out.
Burton Caravan Centre in Staffordshire backs up last year’s Gold Award with another in 2024 and climbs up the rankings to second spot. With a score of 87.8%, Burton just edges ahead of Webbs Motor Caravans in Reading, scoring 84.8%.
Congratulations to Swindon Caravans, Broadlane Leisure in the Midlands, and Highbridge in Somerset and Devon, all earning Gold Awards. The Caravan Company, based in Dorset and Northampton, receives a Silver Award.
Many other dealerships have attained the standard to be ‘mentioned in dispatches’, with high scores but a low sample size.
‘Top dealerships take good care of pre-owned caravan customers as well as new buyers’