Congratulations to all our winners!
Adria can feel especially proud of winning the
New Caravan Manufacturer award for the third year out of four. Such consistency underlines just how satisfying these caravans are to own.
Likewise, Coachman confirms its consistently high standards this year, taking the overall Best Caravan Manufacturer award. Coachman invariably scores more highly than its domestic rivals, in both the new and the pre-owned sides of the survey.
European brands tend to score well, but don’t always reach the required sample size for inclusion in the main results. Eriba is one of those manufacturers that doesn’t always make the cut, but a healthy number of owners showered pre-owned Eriba caravans with praise this year. The German brand steps up from equal second to first in the Pre-owned Caravan Manufacturer category.
Many dealers can be proud of their legion of happy customers, but one outdoes the rest. Salop Leisure achieves a rare double this year, with the highest scores as a dealer in both new and pre-owned caravans. Behind the headline winners, however, the two most noticeable trends are both concerning. The price of both new and pre-owned caravans continues to rise, and there has been a frustrating increase in numbers of faults reported. With inflation slowing, fingers crossed, that will be reflected in more stable prices in future surveys. And we’re crossing our fingers and our toes that the increase in faults will prove to be a temporary blip, rather than a long-term trend. All information reported in this Owner Satisfaction Survey round-up reflects the opinion of respondents themselves – all we’ve added is a précis of the statistical analysis. To see the full results online, visit www.practicalcaravan.com