WAYS TO MANAGE CONFRONTATION WITH CONFIDENCE

● Visualise a positive outcome.

● Calm yourself before confronting someone and take charge of your emotions by using empowering language. Use ‘I’ speech: ‘I am feeling…’ and specify the degree of your emotion: ‘I am very upset…’

● Be polite. Try using phrases such as: ‘It’s interesting that you see it that way. I’ve noticed something different, actually.’

● Don’t invite criticism or retaliation. Avoid phrases such as, ‘You’ll probably scream at me/want to kill me but…’

● Name how you are feeling if someone is negative. Use phrases such as ‘that made me feel uncomfortable’ or ‘disrespectful words are not tolerated here’.

● After you handle a situation, analyse it, learn from it and put it aside.