Report commissioned

On May 24, Network Rail and Northern announced the commissioning of an independent report and recommendations into the preparations and processes leading up to the implementation of the recent timetable change. It highlighted problems around north Manchester and up to Blackpool.

Martin Frobisher, managing director for Network Rail’s London North Western Route, said: “We recognise how tough it has been for customers, particularly since the May timetable change last weekend, and we’re sorry for that. We are working hard with Northern to get service back to where it needs to be. We will work as one team to achieve this.

“The independent report will ensure lessons are learned and that there are no repeats of current problems as we prepare for the next major timetable change in December this year.”

Northern Managing Director David Brown said: “We are doing everything we can to minimise cancellations and delays, and keep our customers informed. It has been difficult for many of our customers and I am truly sorry for this.

“There is urgent work to do to fully understand what did and didn’t work on all aspects of planning and delivery of the new timetable.

“We are committed to working with Network Rail and Northern stakeholders to deliver the services our customers expect and deserve.”