DB Cargo de­liv­ers freight track­ing ser­vice to cus­tomers’ mo­biles

Rail (UK) - - News -

DB Cargo has launched a rail freight track­ing ser­vice which it says will en­able cus­tomers to bet­ter plan their op­er­a­tions.

The web-based por­tal al­lows cus­tomers to see the num­ber and type of wagons on their ser­vice, as well as ex­actly what progress the lo­co­mo­tive is mak­ing at any given time. It can also be ac­cessed through mo­bile de­vices.

DB said it worked with its cus­tomers to de­velop the sys­tem, and has been tri­alling it since the start of this year. The op­er­a­tor is plan­ning fur­ther in­vest­ments to add new fea­tures in the com­ing months.

“We run ser­vices 24 hours a day, so the por­tal has al­ready given us greater vis­i­bil­ity when deal­ing with cus­tomer queries out of nor­mal busi­ness hours,” said Samuel Roberts, com­mer­cial man­ager at Mendip Rail, one of the com­pa­nies in­volved in the trial.

DB Cargo Head of Sales Roger Neary added: “This is a very ex­cit­ing new ini­tia­tive that will set us aside from our com­peti­tors. It has been de­signed by cus­tomers, for cus­tomers, and will give them much greater vis­i­bil­ity of the ser­vices that DB Cargo UK op­er­ates for them.

“It is a great ex­am­ple of col­lab­o­ra­tion, with the re­search and devel­op­ment process giv­ing us a richer insight into what’s im­por­tant to our cus­tomers.”

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