GWR claims IET bet­ter than HST

Rail (UK) - - News -

Great West­ern Rail­way says the new In­ter­city Ex­press Train (IET) fleet, formed of Class 800 and ‘802’ bi-mode units, is driv­ing higher cus­tomer sat­is­fac­tion lev­els than the High Speed Trains they are re­plac­ing.

Pas­sen­gers rate in­te­rior clean­li­ness of the IETs at 94% (com­pared with 78% for the HSTs); train ex­te­rior 94% (against 75% on the HSTs); 64% WiFi avail­abil­ity (46% for HSTs); and up­keep and re­pair 95% (78% for the HSTs).

Pas­sen­gers also rate in­for­ma­tion pro­vi­sion higher (87% against 76%), as well as in­te­rior tem­per­a­ture (89% ver­sus 79%) and ride qual­ity (86% com­pared with 79% on the older trains).

GWR says the new fleets have in­creased over­all train sat­is­fac­tion rat­ings by 6% and jour­ney sat­is­fac­tion by 3%, com­pared with the 40-year-old HSTs.

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