TL passengers urged to claim

Passenger watchdog Transport Focus is urging more Thameslink (TL) and Great Northern passengers to claim compensation for disruption caused during the May 2018 timetable change, before the deadline of January 31.

A TF survey found that some passengers had incorrectly believed they were ineligible for compensation.

Chief Executive Anthony Smith said: “It’s important that more Govia Thameslink Railway passengers claim compensation before the deadline, so they send a clear message to the rail industry. Make a claim, make sure your voice is heard!

“While many passengers who’ve already claimed say that they found the process of doing so easy, many more Thameslink and GN passengers are eligible.

“Govia Thameslink Railway can do more to raise awareness among passengers who travelled on daily tickets, including those issued by Transport for London or those using an Oyster card.”