Paper tickets

I bought a train ticket yesterday. It is no longer the same shape as previously, but more than twice the size and on thinner paper, not card.

I was told this will be the standard paper ticket in the future. None of the staff I talked to during the day liked it, and they told me other passengers had complained.

The old-shaped ticket fitted in a credit card space or in a railcard wallet. The new one doesn’t. Additionally, they would not open the barriers at Birmingham New Street, and the woman on a barrier had her work cut out to keep the queue to a minimum - not helped by having to release the gates for me and presumably for others with similar tickets.

It was also amusing that the tickets still have the old British Rail arrowhead emblem on them.

Had any group representing passengers been told about this in advance, and did they object? If not, why not? Chris Lewis, Cheshire