NRA Judges’ comments

“Reading has been transformed with a striking modern structure, and includes excellent interchange via a new upper concourse, with a generous supply of escalators and lifts. Its platforms offer extensive canopies, waiting rooms, toilets and retail.

“Reading Council has helped to integrate the station into the town through new entrances, escalators and subways. Exponential passenger growth has been handled effortlessly, both in operations and passenger flows.

“Customer service has visibly improved, with staff volunteering to help passengers making complicated interchanges. Reading has more than earned its win.”