Printed timetables

I agree with Barry Doe’s oftenexpressed view that operators should provide customers with printed timetables.

Having recently suffered a delay due to a cancellation and likely missed connection, I had to go on the internet to check whether I would have caught an earlier train if the cancellation had not

happened, before making a Delay Repay claim.

Checking connections online is much more hassle than just looking in a printed timetable, and many people won’t bother particularly when online timetables are not easy to locate (unless you read Barry’s column). I wonder if one of the reasons that the Department for Transport/train operators are reluctant to produce them is the cost impact of more delay claims.

Shouldn’t operators be obliged to provide them, to enable customers to claim when the operator has failed in some way?

Phil Button, Biggleswade