Commuter anger over ticket app glitch
COMMUTERS have criticised Metrolink after the ‘get me there’ ticketing app suffered a technical glitch on Wednesday.
The app, which allows customers to purchase electronic tickets with their phones, was down during morning rush hour.
Passengers were advised by Transport for Greater Manchester to purchase a paper ticket or risk receiving a fine. But dozens of commuters said they will end up paying twice, as they bought monthly and weekly tickets through the app which they cannot use.
Luke Robinson wrote: “So customers are expected to pay twice for your incompetence, get real.”
However, TfGM advised passengers to send them refund requests.
Inspectors were also told about the issues with the app and were advised to use their discretion if passengers could show their purchase receipts.
A tweet said: “The ‘get me there’ app is still experiencing connection issues, this has been reported and our team are working to get this resolved as quickly as possible.
“In the meantime please purchase a paper ticket to travel.”