Commuter anger over ticket app glitch

Rochdale Observer - - FRONT PAGE -

COM­MUTERS have crit­i­cised Metrolink af­ter the ‘get me there’ tick­et­ing app suf­fered a tech­ni­cal glitch on Wed­nes­day.

The app, which al­lows cus­tomers to pur­chase elec­tronic tick­ets with their phones, was down dur­ing morn­ing rush hour.

Pas­sen­gers were ad­vised by Trans­port for Greater Manch­ester to pur­chase a pa­per ticket or risk re­ceiv­ing a fine. But dozens of com­muters said they will end up pay­ing twice, as they bought monthly and weekly tick­ets through the app which they can­not use.

Luke Robin­son wrote: “So cus­tomers are ex­pected to pay twice for your in­com­pe­tence, get real.”

How­ever, TfGM ad­vised pas­sen­gers to send them re­fund re­quests.

In­spec­tors were also told about the is­sues with the app and were ad­vised to use their dis­cre­tion if pas­sen­gers could show their pur­chase re­ceipts.

A tweet said: “The ‘get me there’ app is still ex­pe­ri­enc­ing con­nec­tion is­sues, this has been re­ported and our team are work­ing to get this re­solved as quickly as pos­si­ble.

“In the mean­time please pur­chase a pa­per ticket to travel.”

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