Seven people stuck in long se­cu­rity queues miss flights

Rochdale Observer - - FRONT PAGE -

SEVEN pas­sen­gers missed their flights as a re­sult of long se­cu­rity queues at Manch­ester Air­port.

Bosses have con­firmed that trav­ellers failed to make their flights as a direct re­sult of the dis­rup­tion yes­ter­day morn­ing.

An air­port spokesman said they could not con­firm which air­lines they had been booked with, or where they were head­ing but that al­ter­na­tive flights had been ar­ranged for them. The fall­out came after trav­ellers com­plained on so­cial me­dia of wait­ing for ‘more than two hours’ in se­cu­rity queues at Ter­mi­nal 3.

It is un­der­stood even ‘fast track’ cus­tomers who paid £5 to ‘skip the queues’ were de­layed in the chaos.

One un­happy pas­sen­ger posted on Twit­ter: “T3 queues are a joke. Wait­ing 45 mins so far in fast track.

“Nor­mal se­cu­rity checks even longer. You need some staff!”

Lind­say Ford posted: “Com­plete chaos @ man­air­port as per usual this morn­ing. It’s be­come the norm, why did I ex­pect any­thing else #joke.”

Twit­ter user Dar­ren Mc­Mur­ray shared a photo of the queue near to WH Smith and the check-in desks. He wrote: “Man Air­port se­cu­rity queue is full length of T3!! What’s go­ing on @man­air­port?”

Jack Davies posted a photo ap­pear­ing to be from even fur­ther down the ter­mi­nal.

He said: “Manch­ester Air­port is an ac­tual joke. 2 hour se­cu­rity queue @ man­air­port @ MENnews­desk.”

A spokesman for Manch­ester Air­port con­firmed both Ter­mi­nal 1 and 3 had been busy but said that by 8.30am, things were be­gin­ning to re­turn to nor­mal.

All se­cu­rity ma­chines work­ing and the root cause of the de­lays un­clear, he said.

He added: “Our teams are work­ing hard to get pas­sen­gers through as soon as pos­si­ble.

“We would like to apol­o­gise for the de­lays and any in­con­ve­nience caused.”

It’s not the first time this sum­mer that se­cu­rity queues have caused prob­lems at the air­port.

In June, it missed its tar­get that no more than eight per cent of pas­sen­gers should wait more than 15 min­utes to clear se­cu­rity - with 13.2pc of trav­ellers queu­ing for longer.

In the same month, pas­sen­gers were re­vealed to be the ‘un­hap­pi­est in the coun­try’ of all the ma­jor air­ports when it came to se­cu­rity screen­ing.

●●David Den­ning sent this pic­ture of se­cu­rity queues at Manch­ester Air­port in June

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