Rossendale Free Press

Missing parcels led to an anxious wait for presents


RESIDENTS have shared their anger over missing parcels from national courier, Hermes.

With only days until Christmas, missing parcels were becoming a concern for residents in Rossendale.

Susan Fyldes, a Valley resident, contacted the Free Press concerned over how the hold-up affected her family.

“My granddaugh­ter is 16 and has worked in the evenings for weeks to save up for Christmas presents,” she said.

“She placed an order with ASOS which according to the tracking has been dispatched and has been in the Hermes delivery depot since December 8.

“As you can imagine, an order in excess of £100 for all her Christmas presents is causing a worry for her, as it will be for others.”

Diane Hodgson voiced her anger on Facebook: “I tried to collect a parcel

after two weeks waiting at Hermes in Waterfoot, only to be told it was at their depot in Bolton.

“They were going to find out what’s happened and ring me back but no phone call as yet.”

Another person commented, adding: “Doesn’t look like they’re even attempting to deliver the backlog as I have a parcel there for the last 11-12 days but something I ordered two days ago was delivered today!”

Another woman said her parcel has been ‘lost’ in transit.

“I’ve been told mine is lost today,” she said.

“I’ll definitely be checking from now on when I order something that hermes aren’t delivering.”

According to their website, Hermes are ‘the UK’s consumer delivery specialist’ and they deliver ‘more than 400 million parcels a year with a mission to be the UK’s carrier of choice.’

A spokespers­on from Hermes said: “We are experienci­ng some delays as a result of high volumes of parcels in the Rossendale area and this is being exacerbate­d by staff absence as a result of Covid.

“Our couriers are working hard to address this and we apologise for any inconvenie­nce caused.

“We ask that anyone who is concerned about their deliveries should contact their retailer/ seller in the first instance, who will in turn contact Hermes if required.

“This is industry standard.”

 ?? ?? ●Residents have criticised national courier Hermes for parcels not being delivered
●Residents have criticised national courier Hermes for parcels not being delivered

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