Housing trust’s move to make tenants ‘appy’

FURTHER updates are being made to a Halton Housing Trust (HHT) app to help tenants.

The self-service app will allow people in Runcorn and Widnes to diagnose repairs to their homes.

They will also be able to book time slots for repairs, with options such as ‘avoiding the school run’ to ensure procedures can fit in with customers’ lives.

The updates are being made as part of HHT’s Digital First strategy.

The Lifekit is an online toolkit and guide to saving money.

A new section has been added to allow customers to view and update their contact details, and join in with surveys.

In addition to making complaints, the ability to log compliments has also been added.

Information on gas service dates is also now available, as is a section showing the first available termination date on a customer’s rental agreement.

An HHT spokeswoman said: “Estate reports are now more detailed and specific, with options such as green spaces, grey spaces and a tree problem and a news feed has been added so that customers can stay up to date with all Halton Housing Trust news, plus there’s access to the customer handbook and information on Right To Buy.

“Customers can learn more about Universal Credit, with information and videos to explain how to register and how the changes may impact them too.

“The Digital First surveys that have been carried out in the last two years, have found that 83% of Halton Housing Trust households have access to the internet at home, via a smartphone or device.”

The updates are now live with further enhancements planned throughout the year to help customers and streamline internal processes.

For more information email digital.first@ haltonhousing.org