I found pieces of wire in my dog’s biscuits
A CONCERNED pet owner from Widnes has told how she discovered pieces of ‘metal or plastic’ baked inside Tesco dog biscuits after her pet fell ill.
Paula Hoyle, of Widnes, noticed her dog, Saffie, became unwell in September and took her to the vets.
The vets did not know what was wrong with the nine-yearold Labrador, so put her on antibiotics and allowed her home – but she did not recover.
It was six days later, however, that Paula’s husband, Jon, discovered “plastic or metal wire” was baked inside the dog biscuits that Saffie eats daily.
The mum-of-one said: “The vet didn’t know what was wrong so Saffie was given some antibiotics, but she wasn’t getting any better.
“Then Jon picked up a biscuit bone that she has every day and saw some thin wire or metal sticking out.
“We had still been feeding her them while she was ill.”
The box of Tesco’s own brand Biscuit Bones was bought at the Widnes store.
Immediately, the pair stopped giving Saffie the biscuits and said she quickly recovered – though there’s no evidence to suggest this was the cause.
The mum added that her other dog, a nine-year-old Lurcher named Pip, did not eat any biscuits and didn’t experience any sickness like Saffie.
Paula reported the findings to the supermarket and was asked to send a product sample to the manufacturer.
She said: “I rang the customer services at Tesco and was told someone would be in touch, and a few days later I got a letter from the manufacturer.
“I sent a sample of the biscuit to them, as well as all the photos I had.
“I was told, after investigation, that the object may have been a brush from a machine but they couldn’t say for certain.”
The case was passed back to Tesco and Paula was offered a £20 voucher, which she says she declined.
She explained: “I was ● offered a £20 voucher, but what about my vet bill?
“I was told if I wanted to claim back costs I would have to get in touch with their legal team and prove it was the biscuits that caused the illness. “How am I going to do that? “I said I’m not accepting the £20 and I will put a post on Facebook as I want to get the word out there for people to be wary of these biscuits.
“I am concerned about other dogs who could have eaten this batch.
“I hoped that Tesco would have taken this more seriously.” ●
The pair issued a warning on social media, shared more than 3,000 times.
Paula said this was the first time she had bought these particular biscuits, and hoped this was a rare occurrence and she was ‘just very unlucky’.
A Tesco spokesperson said: “We have procedures and quality checks in place to stop this kind of incident occurring, so we are sorry to hear of this issue.
“We’d like to apologise to Paula for her experience at our store and are in contact with her so that we are able to investigate this issue properly.”
Paula Hoyle’s dog SaffieOne of the wires found in the biscuits