No complacency pledge train operators over their services

ScotRail bosses insist they will not be complacent with their positive results despite just three per cent of those surveyed saying they were dissatisfied with their service.

Overall 1,243 people took part in the section on ScotRail in the National Rail Passenger Survey

And the result showed the train operator as the joint eighth best performing one in the UK, out of a total of 26.

Alex Hynes, managing director of the ScotRail Alliance, said:“This equals our best ever result, and shows that the vast majority of our passengers are satisfied with the work ScotRail is doing to build the best railway Scotland has ever had.

“For nine out of ten ScotRail customers to be satisfied with our performance at a time when we are delivering one of the biggest upgrades to our network since Victorian times is down to the hard work of our dedicated staff at the ScotRail Alliance, a partnership between Abellio ScotRail and Network Rail.

“These results are really encouraging, but we aren’t complacent. The major investment we are making now will mean faster journeys, more seats and better services for our customers.”

Transport minister Humza Yousaf said:“This latest increase in overall passenger satisfaction, when compared with spring 2016, is welcome both to me and to passengers.

“These results are evidence the actions implemented through ScotRail’s performance improvement plan, which was in place during the survey period, have been reflected in customer opinion.

“While Scotland’s railways compare well with other UK operators, it is important ScotRail not only meets customer expectations but also strives to deliver improved services, trains and facilities across scotland.”

Last year the Reformer reported than on some local lines just one in four trains arrived on time.

And in June it was revealed one train a day skipped Cambuslang station in the last 37 days on 2016.