Waggy tails and slobbery kisses are the best bits of my dream job
Gillian takes the lead when it comes to doggy day care
Gillian Brown, Cathkin K9s
What is the nature of your business and what inspired you to start it?
I own and manage a pet care business – mostly dog walking, day care and boarding.
Before I started, I was looking for something that would allow me study and work around family life.
I have a degree in business management and wanted to put it to good use.
But the real inspiration is the animals. I’ve always been dog daft, luckily so are my family.
So it seemed like a natural progression for me.
What do you find most enjoyable about your day-to-day business life?
The walks! The smiles, wagging tails and slobbery kisses!
It’s incredibly rewarding. I’m also lucky to have amazing, supportive clients.
There are so many enjoyable things – being outdoors, playing with the dogs and getting to know them.
Each one has their own personality and I love making them happy. What are the biggest challenges? I work in a very competitive market and it can difficult to make my business stand out from the crowd.
At first, putting myself out there was overwhelming.
I also find it hard to switch off sometimes – especially because I am home-based.
There’s always something to do so I find it a challenge to relax.
What is it about your business that makes you most proud?
Eighty per cent of new business has come from recommendations from current clients, so I’m quite proud of that.
One of the most important aspects of my business is the level of service clients can expect, and that they trust my small team with their beloved dogs.
I also feel proud that my hard work is paying off and I like to think that through my business, I can show my son that he can do anything. What three tips would you give to someone who is starting a business? Do plenty of research into your chosen field.
For example, is there a market for your business? What do clients expect? What can you bring to that field?
Also, making sure that you are aware of all rules, regulations and qualifications that you need. Don’t be afraid to ask for help. Starting a new business is daunting and asking for help and advice is never a bad thing.
Join a community group or Facebook group for similar businesses.
Most people are happy to help out a newcomer and they can give valuable support.
Do something you love. Owning a business is a passion project – not just a money spinner.
Your company will be a huge part of your life so you need to enjoy it. Why is Rutherglen a great place to run a business? Rutherglen pretty much has everything I need for my business: lots of parks and open spaces, great local pet shops, great location and a supportive community. What lessons have you learned since running your own company? Mainly, to trust my instincts and abilities, and have confidence in myself.
Also, you can’t please everyone all of the time.
It’s easy to get bogged down, but learning to say no sometimes has been a godsend. What are your ambitions for the future and where do you see yourself and your company in five years? I’d love to own my own premises with a grooming parlour, training school and day care.
Also for the future, I’d love to become involved with therapy animals, starting with my own dogs.
The benefits of animal contact for people with mental health issues, veterans and vulnerable children are wonderful.
If you were not in this line of business, what would your alternative career choice be?
I’d like to say a vet, but I think I’d get too emotionally attached.
So probably, a police dog handler. That would be a dream come true.
It’s very rewarding ... each dog has their own personality and I love making them happy