YOU HAVE YOUR SAY
EVERY week Money Mail receives hundreds of letters and emails about our stories. Here are some of the best from our story about BT blunders that left villagers without a landline for weeks on end. WE ARE experiencing similar problems. Our landline has been down since November 4. Our broadband works sometimes, but mobile reception is not good here and calls usually have to be taken outside. It’s totally unacceptable in this day and age.
S. J., West Sussex.
OUR lines were cut by the local council when its workmen used a JCB to dig a hole a metre square. I have nothing but praise for BT as we were reconnected (temporarily) within 24 hours, and a permanent repair completed in three days. I think the prompt action may have been due to half the shops in the village and all one side of our street being on the same line as the local Post Office.
H.G., Newcastle.
LEAVING isolated people without a phone is out of order and BT’s chief executive and chairman’s letter is a disgrace.
L. L., London .
IT MUST be very expensive to supply villages like that with services — far more than for suburban areas. Do people in that type of location still pay the same as elsewhere, even though providing services will cost more?
J. N., Dartford.
ON THE bright side, at least they aren’t getting any calls a bout mis- s ol d payment protection insurance.
T. F., Birmingham.
WHY do people who elect to live in the middle of nowhere have the expectation that they should get the same services as town and city dwellers for the same price?
N. L., via email.
I WAS in a village in Yorkshire recently and had to walk to the village square to get a signal on my mobile phone. Internet connection? Forget it. Rural England doesn’t seem to count any more.
J. N., Antrim.