Scottish Daily Mail

Is the NHS over-staffed or just badly or­gan­ised?


I HAVE been hos­pi­talised three times in the past ten years and al­though I can­not grum­ble about the care I re­ceived, one very ob­vi­ous thing stood out — no one ap­peared to be in charge. Most of the work fell to the few most will­ing hands. Th­ese few were rushed off their feet while oth­ers were stand­ing about chat­ting and laugh­ing, etc. There were clear signs of re­sent­ment among the ‘work­ers’ and words were ex­changed on oc­ca­sion but noth­ing changed. Such be­hav­iour can only lead to low morale and will ob­vi­ously mean er­rors in the way in which peo­ple are treated. I don’t be­lieve that this kind of sit­u­a­tion was com­mon be­fore the Na­tional Health Ser­vice had so many highly paid civil­ian man­agers. The doc­tors and ma­trons were in charge then.

BRIAN FOSTER, Wal­sall, West Mids. CRIT­I­CISM of the NHS of­ten in­cludes much of the usual pa­tient rant which those of us who work in Bri­tain’s hos­pi­tals find so de­mor­al­is­ing. I do wish we had the ‘loads of staff’ who are sup­pos­edly stand­ing around chat­ting. I wish we even had time to go to the toi­let on a busy shift. on the plus side, we do have a lot of grate­ful pa­tients, who tell us how much they ap­pre­ci­ate the work we do and the care we give them. and for that rea­son, we carry on.

AN­GELA COX, Ford­ing­bridge, Hants. IT SEEMS fash­ion­able to crit­i­cise the NHS and there is a dan­ger that when one per­son re­counts a bad ex­pe­ri­ence in one hos­pi­tal all hos­pi­tals and clin­ics will be tarred with the same brush. My ex­pe­ri­ence was com­pletely dif­fer­ent. With my chest in­fec­tion get­ting pro­gres­sively worse, my wife tele­phoned our GP for help. Our doc­tor spoke to me on the phone, then promised to be with me in 30 min­utes — and she was. She sent me to A&E in Bath. From the con­sul­tants through to the doc­tors, nurses and the clean­ing staff, I felt that they were all work­ing to a com­mon ob­jec­tive. At no time did I see peo­ple stand­ing around chat­ting and I have noth­ing but praise for all the hard-work­ing staff.

RAY SMITH, Hol­combe, Som­er­set.

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