‘I was ill, but they tried to discuss my funeral’
BARBARA Graham, 73, was battling cancer when Golden Charter called her ex-directory landline to sell her a funeral plan.
Despite telling them how ill she was, they called her again two weeks later.
Mrs Graham, from Brentry, Bristol, said: ‘I was very ill when they called but I remember it vividly because it was such a terrible conversation to have.
‘To have a stranger ring up and start asking me about what provision I had made for my funeral was just awful beyond belief. I was in tears afterwards.
‘It’s a very private thing which you don’t want to discuss with anyone, let alone a stranger in a call centre.
‘I think it’s really quite appalling that the chairman of Golden Charter Trust is a member of parliament who should really be working full-time for his constituents.
‘I thought the Scottish National Party were supposed to be different to the other parties and all for the common good, but obviously not.’
Yvonne Barlow, 58, was outraged when telesales staff from
Front Solutions, working on behalf of Golden Charter, called her 81-year-old father from Balloch, Dunbartonshire, offering a funeral plan – the day after he got out of hospital.
She said: ‘My father was so upset he thought that someone at the hospital had passed on his details to the company because he was about to die, which of course wasn’t the case. Golden Charter told me they don’t cold call – but they do, they just get someone else to do it.
‘They [ Front Solutions] just said they were calling everyone in my father’s neighbourhood over the age of 50.
‘It’s terribly upsetting to people my father’s age to get a call like this. It shouldn’t be allowed.’