MSPs demand better safety nets for ‘distressed’ new-build buyers

MSPs have urged ministers to provide more support for buyers of new-build homes following reports of ‘defects’ and ‘quality lapses.’

A report by Holyrood’s local government and communities committee says homeowners have been left in ‘distress’ after finding their new home does not live up to their expectations.

But many people are unaware of what rights they have to resolve such issues.

The report, published today, recommends access to an ombudsman could be provided, as well as standardised contracts with builders and enhanced customer advice.

It also voices support for unannounced fire safety inspections in Scotland following the Grenfell Tower tragedy in London in June.

In evidence, building and legal experts raised concerns with the committee around new-build homes – and the problems of buyers who are left ‘devastated’ after finding defects.

Committee convener and Nationalist MSP Bob Doris said: ‘It is understandably distressing for homeowners to subsequently discover their new home has serious building defects. A new home can be the purchase of a lifetime and that is why finding any significant issue can be utterly devastating.

‘We heard from homeowners who discovered their homes did not meet the standards set out in the original building warrant, despite receiving completion certification. They then struggled to get these issues rectified.

‘That is why one of our key recommendations is to give home buyers much more information on their rights and what they can do when things go wrong after they have moved in.’