Sit on the f loor, re­lax and en­joy your f light... fam­ily’s 2 hours of hell after seats ‘dis­ap­pear’

Scottish Daily Mail - - News - Daily Mail Re­porter

A fAM­Ily were forced to sit on the floor of a plane for a two-hour flight after be­ing told their seats did not ex­ist.

Paula and Ian Tay­lor and their daugh­ter Brooke, ten, ar­rived early at Menorca’s Ma­hon air­port to get their al­lo­cated seats be­cause they all wanted to sit to­gether on the flight back to Birm­ing­ham.

They were given seats 41 D, E and f. But when they boarded the TUI plane the row was miss­ing.

Mrs Tay­lor, 44, from Al­ces­ter, War­wick­shire said: ‘We made sure we were three hours early at the air­port to check in. We went straight to the front and we were very ex­cited by the fact we had man­aged to sit to­gether.’ When they boarded the plane Mrs Tay­lor said: ‘We all just looked at each other as if to say where’s our seats gone? There are no seats where our seats should be!’

After all the other pas­sen­gers had boarded there was only one empty seat left. The crew said that for take-off and land­ing Brooke would take the last spare seat while Paula and Ian, 55, would sit in two spare flip-up ‘jump’ seats in the crew sta­tion.

How­ever, once the plane was in the air, the at­ten­dants needed ac­cess to the food and duty free goods which were stored be­hind those seats.

So the cou­ple had to set up camp with their daugh­ter on the floor in the space where their seats should have been. Mrs Tay­lor told the BBC: ‘It’s hard and its un­com­fort­able and it’s just filthy. It’s just not an ex­pe­ri­ence I ever want to re­peat.’ The Civil Avi­a­tion Au­thor­ity has con­tacted TUI for an ex­pla­na­tion as to why the fam­ily were left on the floor and is in­ves­ti­gat­ing the pos­si­ble breach of rules.

TUI air­lines said a ‘last-minute air­craft change’ caused the prob­lem last June and meant the fam­ily’s as­signed seats were unavail­able as the al­ter­na­tive air­craft had a dif­fer­ent seat­ing con­fig­u­ra­tion.

The com­pany has now of­fered a full re­fund for the fam­ily’s £1,300 flights and will be con­tact­ing them di­rectly to apol­o­gise.

Rip-Off Bri­tain: Hol­i­days is screened to­mor­row on BBC1.

‘It’s un­com­fort­able and it’s filthy’

Slum­ming it: Paula Tay­lor and daugh­ter Brooke sit on the hard cabin floor on the flight back to Birm­ing­ham from Menorca

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