STRAIGHT TO THE POINT

I RECEIVED a letter in December from Booking.com offering me £55 if I booked another holiday by the end of January. I decided on a six-day break in Plymouth for March, but I didn’t receive the money until July 9. Why did it take so long? J. C., Worthing, W. Sussex. CUStomErS were supposed to receive the cashback when they returned from their holiday. Your payment was delayed because you hadn’t added your credit card details to your booking.com account. When you contacted the website in July to chase the money, it informed you of this and the cash arrived in your account two days later. IN MAY, I bought a Simba memory foam mattress from John Lewis for £599. It is a large expense for a pensioner but I was in desperate need. However, it was incredibly uncomfortable and caused me leg and back pain. Now John Lewis refuses to refund me because it has been used. M. S., London. SimBA mattresses come with a 100-night sleep trial promise, which allows you to return it for a full refund if you are unhappy. John Lewis says it is sorry if you were given the wrong information and has called you to offer a refund or exchange. I WANT to close my Santander Isa and transfer the £23,000 balance to an account with Principality Building Society, but it is proving very difficult. When I eventually managed to speak to someone, he asked for my National Insurance number. I gave it to him without thinking and I am now terrified I will be scammed. L. R., London. SAntAndEr apologises for the problems you have had closing your isa. the bank says that before closing an account, it verifies a customer’s identity by asking a number of questions, such as part of your national insurance number.