STRAIGHT TO THE POINT
I HAVE not been a member of the AA since 2014. But on July 30 it took £89.99 out of my Barclaycard account. The AA says the payment related to my wife’s Halifax account, but I don’t know what they are talking about.
N. C., by email.
The AA says the money was taken from your account to pay for a new car battery. it adds that at no point did it say anything about the payment being related to your wife’s bank account. it is satisfied it has done nothing wrong. if you did not give permission for the battery purchase, report the fraud to your bank.
MY AER Lingus flight from LA to Manchester was delayed by four hours. Can I claim compensation under EU law if my plane took off from a airport outside Europe?
R.G., Manchester.
Under eu regulation 261, you are entitled to flight delay compensation if your flight departs from an airport in europe or you are flying with a european airline — which Aer lingus is. But the reason for the delay must be within the airline’s control to be eligible for a payout.
I RANG Skoda two weeks ago to end a car lease agreement. I’m still waiting for someone to pick up the car and I’ve been told that if the vehicle is damaged during this time I will have to pay for repairs. How can this be fair when the contract has ended?
B.M., Leighton Buzzard.
SKODA says that it states in your contract that you are responsible for the car until it is collected. But the firm has now arranged a date for collection so you hopefully won’t have to worry about this much longer.
I WANT to switch from Virgin Media but last time I tried I ended up on another contract paying even more. The firm is now charging me £73 for a package that would cost me just £33 with Sky. Virgin has now told me that if I want to leave I will have to pay a £552 early termination fee.
J. D., Wolverhampton.
Virgin Media insists the details of the new package, including the early disconnection fee, were clearly explained to you in July.
But it admits that when you called recently you were given the wrong information as the exit fee should actually be £240.
the good news is that given the confusion Virgin has now agreed to waive this charge.