Banks hit by five IT failures every week
BANKS suffered an average five IT meltdowns a week last year, shutting out millions of customers from their accounts.
RBS and Santander had the most glitches – each suffering 18 out of a total of 265 for the biggest British banks – according to consumer group Which? Next came
Barclays (17), Tesco Bank (16) and First Direct (15). The news comes after TSB was criticised for announcing plans to close one in six branches despite suffering two IT meltdowns in the past year.
The bank left nearly two million people locked out of their accounts in April when its online systems failed. Another glitch last Friday meant many customers did not receive their wages on time.
Gareth Shaw, head of money at Which?, said: ‘These findings show the industry is still failing to get to grips with alarmingly frequent banking glitches.’