Banks hit by five IT fail­ures every week

Scottish Daily Mail - - The Brexmas Election -

BANKS suf­fered an av­er­age five IT melt­downs a week last year, shut­ting out mil­lions of cus­tomers from their ac­counts.

RBS and San­tander had the most glitches – each suf­fer­ing 18 out of a to­tal of 265 for the big­gest Bri­tish banks – ac­cord­ing to con­sumer group Which? Next came

Bar­clays (17), Tesco Bank (16) and First Di­rect (15). The news comes after TSB was crit­i­cised for an­nounc­ing plans to close one in six branches de­spite suf­fer­ing two IT melt­downs in the past year.

The bank left nearly two mil­lion peo­ple locked out of their ac­counts in April when its on­line sys­tems failed. Another glitch last Fri­day meant many cus­tomers did not re­ceive their wages on time.

Gareth Shaw, head of money at Which?, said: ‘Th­ese find­ings show the in­dus­try is still fail­ing to get to grips with alarm­ingly fre­quent bank­ing glitches.’

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