Customer Testimonials: Colin and Helen
Colin and Helen Johnson needed to raise £5,000 to cover the cost of replacing the windows in their one-bedroom cottage. The retired couple, from South Lanarkshire, Scotland, are in their 70s and had downsized to a small property to enjoy their retirement some years earlier. They had already released some money to do up the property and invest in a caravan for holidays – so this was their second experience of going through the equity release process. ‘Expenses crop up unexpectedly,’ Colin explains. ‘In this instance the windows were in poor condition, with some locks broken and condensation building up. ‘We have three children but none of our dependants need help with money. So we thought why not use equity release to replace the windows,’ he continues. Colin and Helen didn’t like the idea of being tied into monthly repayments, so a loan that would be paid off years down the line, after they were gone, seemed like the perfect solution. ‘Once again, the equity release process was extremely straightforward. In fact, it was even easier the second time, because the advisers already had access to much of the information they needed,’ Colin says. ‘We were very happy with the advice we received and everyone we dealt with wAs vEry KNOwLEDGEABLE, EffiCIENt AND helpful. We actually received the money quicker than we thought we would, which was a nice surprise,’ he adds.