STRAIGHT TO THE POINT

I ENTERED an incorrect digit when paying a £2,000 deposit for a car through the Barclays app — so paid again. The bank closed the case after 21 days because it had been unable to reach the customer who had received the payment.

U. B., London.

BARCLAYS says the payment was made to the correct account, but the salesman incorrectly told you the funds hadn’t been received. Following our intervention, the bank tried again to contact the seller, who was able to confirm they had received your deposit and returned the extra money.

I ORDERED a takeaway using Uber Eats but changed my mind minutes later and tried to cancel. The restaurant agreed not to prepare the food and referred me to Uber Eats to get a refund — but its phone number did not work. When I eventually got through I was told it was too late to cancel as the restaurant was sending the food.

A.M., London

UBER Eats says it is working to address the issues you flagged and has offered a full refund plus £15 credit off your next order.

AMAZON has charged me £30 a month since I opened a seller’s account in April 2018 despite me never using it. I am having difficulties cancelling the payments.

D.S., Haywards Heath.

THERE appears to have been some problems locating your account as the email address you originally used to set it up has since been closed down due to inactivity. The good news is that Amazon has now refunded all the charges you paid, totalling £630.

OUR energy provider Breeze has gone into liquidation and we have been transferred to British Gas. We haven’t heard what tariff we’re on and can’t switch suppliers until British Gas provides us with details of our deal.

M. M., Leyland.

BRITISH Gas says it has contacted you with details of your tariff and updated your account information. It says it had sent confirmation emails but now understands Breeze provided an incorrect address.