STRAIGHT TO THE POINT

AFTER Scottish Power sent me nine cheques addressed to my late mother, this newspaper intervened and the firm promised to reissue the cheque in my name. I could not believe it when I received yet another cheque for £330 made out to her.

B. F., Montrose.

SCOTTISH Power could not be more apologetic. It has now processed a manual refund in your name and offered you an additional £175 as a goodwill gesture. It has promised to review its processes. EASY LIFE charged me a £29.99 book club membership fee, but I didn’t sign up. Can you help?

R. F., by email.

THE catalogue retailer says you should not have been charged and is investigating how this happened. It has now refunded you the full amount and removed your details from its database. AFTER booking a three-night break at Studley Castle for five couples, Warner Leisure Hotels took two £546 payments by mistake. The firm then refunded the second payment to a different member of the party and refused to say who received it, even though it’s my money.

B. S., email.

AFTER a series of rather embarrassing conversations with your friends, who had to trawl through their bank accounts, you finally got your money back. The hotel originally offered you a bottle of wine to say sorry but has now paid you £100 compensation. A WEEK after negotiating a new price for my BT Sport package, I decided to cancel. However, BT said I would need to pay around £400 if I wanted to get out of the two-year contract early. I thought customers were entitled to a cooling-off period?

G. S., Notts.

FOLLOWING my intervention, BT agreed to cancel your contract and waive its exit fee as a gesture of goodwill.

The telecoms giant says customers who sign up to a new deal typically have two weeks to change their mind without penalty — but if you get your BT Sport via Sky, as you do, there is no cooling-off period.