Scottish Daily Mail

How NOT to get BURNED this SUMMER

Insurance that won’t pay. Prices too good to be true. As the beleaguere­d travel industry tries to cut its losses with crazy offers...

- By Amelia Murray

AFTER months of closures and cancellati­ons, holidays abroad are within reach. This week, holiday firms were bombarded with bookings from sunseeking Britons after the Government revealed it would open ‘air bridges’ to countries where the virus was contained.

But those who go abroad this summer may find they cannot get travel insurance for cancellati­ons linked to coronaviru­s, or must pay more than three times the price for it.

Here, Money Mail tells you all you need to know to protect yourself and your money abroad, and save your summer holiday . . .

GREEN MEANS GO

A NEW traffic-light system, expected to be unveiled this week, will list countries as green, amber or red, depending on their coronaviru­s risk level. Holidaymak­ers can visit green or amber countries — likely to include Spain,

Italy and France — without needing to quarantine for 14 days when they return.

There has been a rush to book last-minute trips as travel firms slash costs by up to 60 pc.

Travel companies lost billions of pounds to the pandemic and are offering record low prices for this time of year to recoup bookings. Trips to popular destinatio­ns such as Spain have been offered for as little as £200 per person, when typically they cost at least £100 more.

BEWARE OF HIGH INSURANCE COSTS

BE WARNED, though. Travel rules could still change at any time — leaving your holiday plans in ruins. In Scotland, holidaymak­ers may still be forced to quarantine on their return as Nicola Sturgeon has yet to confirm whether or not she will follow the UK Government.

The travel insurance industry came under fire during lockdown for refusing to pay claims for anything related to coronaviru­s after it was declared a pandemic by the World Health Organisati­on. And there is still a risk you could miss out if you book a holiday now.

The Foreign and Commonweal­th Office (FCO) advised against non-essential overseas travel on March 17 and has still not changed this guidance. As it stands, no insurer will pay out for a cancelled holiday if you book now and the advice doesn’t change.

You are also unlikely to be covered if you book now then cannot travel because you catch coronaviru­s or have to self-isolate. Only a handful of insurers have changed their policy wording to cover such scenarios.

But you can expect to pay more for the full cover. A policy from Trailfinde­rs, which includes cover for coronaviru­s, would cost a couple in their 70s £138 for a week in Spain, whereas the cheapest standard policy found via GoCompare is £40.71 from Explorer Travel Insurance. However, it will not pay out if you have to cancel your trip because you catch Covid-19.

Brian Brown, of finance data firm Defaqto, says: ‘At present you should only book travel and accommodat­ion that is cancellabl­e with a full refund before your date of travel.

‘If you are determined to go abroad this summer, I suggest you identify exactly when and where you want to go and be ready to book it once the Government changes its advice against non-essential travel.

‘You should also be prepared to buy travel insurance as soon as you book your holiday, and make sure the insurer will cover you for both cancellati­on and medical treatment arising from Covid-19.’

A few insurers have recently changed their policy wording to cover cancellati­ons if you catch coronaviru­s or are told to self-isolate, including Trailfinde­rs, Cedar Tree, Cover For You and Outbacker.

Trailfinde­rs says it will now provide Covid-19 cover for cancellati­on prior to travel (including quarantine if exposed to the virus), for curtailmen­t of a trip, overseas medical expenses and extra accommodat­ion costs if a doctor orders you to quarantine while you’re on holiday.

The Post Office, Saga and Staysure will cover medical claims if you become ill with coronaviru­s abroad but not cancellati­ons.

WHAT CAN YOU DO AFTER ARRIVING?

TIGHT coronaviru­s rules could also severely restrict what you can get up to on holiday.

Travel expert Frank Brehany says: ‘Cheap holidays really shouldn’t be the motivator to book — you need to examine what limitation­s will be present when you arrive at your destinatio­n. Will you be able to go freely to the beach, mix with people, use the swimming pool without limits? Will there be limitation­s on movement in the resort or hotel?’

And he warns: ‘Holidaymak­ers should be alert to the fact that if a fresh outbreak of Covid occurs, they will be subject to local lockdown conditions, and this will not only affect their holiday but could trap them in their resort until that lockdown is eased.’

Currently, those travelling to Spain are not required to self-isolate when they get there but will be subjected to health checks.

Face masks are obligatory on public transport and in public spaces where it is not possible to keep 1.5metres away from others.

UK arrivals to France are asked to self-isolate voluntaril­y for 14 days but those entering Italy will not have to quarantine unless they have been outside the UK in the 14 days before they arrive.

The Greek government has decided to extend a ban on direct flights arriving from Britain, pushing it back to July 15. More countries could follow suit. You can search the UK Government’s website to find out the rules of the destinatio­n you plan to travel to: gov.uk/foreign-travel-advice.

TRIPS COULD STILL BE SCRAPPED

EVEN as air bridges open up, hopeful holidaymak­ers could still be in for a disappoint­ment.

Travel giant TUI has already cancelled 96pc of its planned flights between July 11 and 24. In August, fewer than half of short-haul and midhaul journeys are due to go ahead.

EasyJet plans to fly just half of its 1,022 routes in July and three quarters of flights in August.

Mr Brehany says: ‘Talk of air bridges is offering a false sense of security to people booking holidays because conditions may change and that could introduce holidaymak­ers to a new round of cancellati­ons.’

Booking a package holiday — which could include flights and accommodat­ion bought at the same time — can give you added protection.

You will be entitled to a refund or to be brought home if necessary should the travel company organising your package go out of business.

Your holiday should also be refunded within 14 days under the Package Holiday Regulation­s.

But thousands of people are still waiting for their money back for holidays already lost to the pandemic amid a backlog that is causing months of delays.

Airlines have also been accused of fobbing people off with vouchers or rebookings when it is within those passengers’ rights to request a full refund. Those who accept the voucher may not be able to claim a refund later if the airline collapses.

If you choose the rebooking option and later decide you do not want to travel, you may not be able to ask for your money back.

Travellers are also being kept in the dark as to whether they will receive refunds for hotel bookings this summer.

IS IT BETTER TO STAY IN THE UK?

ENGLISH hotels, hostels, B&Bs, holiday cottages, campsites and caravan parks have been given the goahead to reopen from Saturday. In Scotland this starts from Friday.

Outdoor attraction­s such as national parks and beaches are also open to

visitors, with museums and galleries opening soon.

In Scotland, tourist hotspots including pubs and restaurant­s can open from July 15, but only in outside areas with social distancing in place.

You may be able to holiday in Wales from Saturday, July 13, when hotels and other accommodat­ion could open, but a decision is not expected until a review of the rules next week.

Northern Ireland has permitted holiday accommodat­ion such as apartments, cottages, caravan parks and campsites to open since June 26.

Hotels can reopen from Friday and hotel spas from Monday.

Visitor attraction­s can also admit the public from Friday provided social distancing measures are in place.

Travel insurance may cover some parts of your UK holiday, but again there are gaps. One policy in 12 does not include cancellati­on as standard and only 6pc offer it as an optional add-on, according to Defaqto. You might also be covered under your home insurance policy.

Defaqto says UK holidays are typically covered only if you prebook your accommodat­ion for two nights or more. You may also have to be a certain distance from home: LV= will pay out only if you are 25 miles from home or have gone over a sea.

WATCH OUT FOR BOGUS BARGAINS

HOLIDAYMAK­ERS desperate to get away should beware of scams, including fake websites offering cheap holidays.

Criminals are setting up fake sites offering low-cost travel deals that are designed to steal your money and personal informatio­n.

As of May 28 last year, banks must refund customers who are tricked into transferri­ng money to fraudsters if they meet the requiremen­ts of a new code.

However, they can refuse if they believe victims have not done enough to protect themselves.

So where possible, pay on a credit card when goods cost £100 or more. Section 75 of the Consumer Credit Act protects buyers in the case of non-delivery or if goods are faulty.

Be wary of emails, calls and social media posts that come out of the blue offering refunds for cancelled flights, even if they look legitimate. Do not click on links in attachment­s if you are not sure the sender is genuine.

If in doubt, check that the email address of the sender correspond­s with what you have on file if you are waiting for a refund. Contact the company directly using informatio­n on its website.

Those planning a summer holiday in Britain should also be aware of bogus caravan and motorhome listings on eBay and other auction websites.

Fraudsters have been citing lockdown as the reason they cannot allow buyers to check over caravans and motorhomes in person before paying.

They will also try to get you to communicat­e away from the website to avoid detection, and request that you pay by bank transfer.

Ebay’s Money Back Guarantee, which promises a refund for items that do not arrive, does not cover vehicles.

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