Is it high time to return to the office?

BEWARE all those of you who consider working from home to be a blessing. When the mobile phone became a work accessory, it meant you could be contacted 24 hours a day. And so it is with the internet: your nine-to-five working day can be spread over 24 hours as when you work can be at the behest of your employer. There will be no such thing as paid overtime. Employers will make savings on office rent and rates and could hold the threat of unemployment as a way of controlling your working day. So get back to the office and control your own work/ life balance. Do not hand that over to your employer. d. FULLBRooK, Gillingham, Kent.

FORCED by lockdown into working from home, many employees have found they like it and don’t want to return to commuting. Companies can also see the benefit of not paying rent for city centre HQs. The future has arrived, so let’s seize it and rejoice in the improved quality of life for millions. Yes, there is a cost to the industries that serviced commuters, but they need to adapt to the new reality. We have an opportunity, so let us not waste it going backwards.

JOHN SMITH, Warrington, Cheshire.

MANY firms are using coronavirus as an excuse for delivering a second-rate customer service. Weeks after the Government recommended a return to work, lots of companies have stopped answering phone calls and instead insist on emails or online queries only. We need a rapid return to normal customer service. dAVId GRInTER, Loughton, Essex.