STRAIGHT TO THE POINT

I ORDERED a £25 bouquet of flowers from M&S online and need to change the delivery address, but staff on its web chat keep telling me I must wait until the day of the delivery and then re-direct the courier.

C. B., Cornwall. M&s has apologised and given you a refund. As soon as i made contact, the store amended your order — and your friend received the flowers on her birthday. I PAID £24 for an annual delivery pass at Asda. However, I couldn’t get a slot so tried to cancel it three days later. I have called, emailed and written — to no avail.

B. C., by email.

Despite you contacting Asda well within the 14-day cooling-off period, it is refusing to refund you until the pass expires in March, providing you don’t use it. it has since suspended the sale of delivery passes. BARCLAYS has taken my name off my U.S. currency account and replaced it with my mother’s. We used to share the account, but it’s been in my name alone for years. When I call, no one seems interested.

A. P., London. it sOunDs like this error was caused by a member of staff who changed the name and address of the account by mistake. A Barclays spokesman sincerely apologises for the experience you had in trying to get it resolved and offers £200 compensation. WHEN my old supplier Extra Energy ceased trading, my final readings were lost and I was overcharged. I’m still waiting for a £296 refund from Scottish Power, which took over the account.

T. L., Rayleigh, Essex. sCOttisH power apologises for the inconvenience caused. you have been sent a cheque in the post for the full amount, plus a further £100 as a goodwill gesture.