STRAIGHT TO THE POINT

AFTER buying £2,000 of Income Bonds from NS&I on May 19 I received an email stating I would be sent a confirmation pack that included other information, but I have not received it.

T. F., North Yorkshire.

WHEN you opened the account you set up a password which lets you access a portal, and that is where the details were sent. NS&I says you could not remember the password so it has reset it.

MY WIFE died in May and I’ve been trying to settle her estate. I sent Halifax a proof of her ID and a copy of the death certificate. Why it is asking me for ID again?

D. P., Bristol.

IT SOUNDS as if you were incorrectly told that Halifax had all it needed. After I got in touch, it retrieved the final documents from you. The bank has apologised for the poor service and will arrange for compensation to be paid once the estate is settled.

CURRYS gave me a £40 gift card after my hob was written off and I claimed through its care plan. I tried to use it in a store last month, but was told it had expired.

D. F., Leeds.

THE two-year time limit to use the gift card is mentioned in its terms and conditions. However, Currys has apologised that this wasn’t made clear to you at the time. It has issued you with a new card valued at £80 as a gesture of goodwill.

MY AIRLINE cancelled my outbound flight, for which I would like to claim a refund, but I want to keep my return flight. Can I claim a refund for the former without cancelling the latter?

M. P., Altrincham, Gtr Manchester.

YOU can, but if both legs are under the same booking reference number you will have to call the airline, as it may not be possible to claim the refund using its online forms.