STRAIGHT TO THE POINT

MY DAUGHTER ordered a mobile phone from Argos last year costing £419 plus £3.50 delivery. She has learning difficulties and unfortunately entered the wrong address. Argos promised to send a new phone but this has not arrived.

C. M., via email.

ARGOS says its records show the replacement phone was sent to your daughter’s address. However, as it was a contactless delivery, it does not have the usual proof of delivery such as a signature. It has now apologised for the delay and arranged for another replacement.

IN OCTOBER, I bought a Samsung TV from Currys PC World’s eBay page for £2,100 after seeing it had a five-year guarantee. However, when I checked this with Samsung it said this was incorrect.

J.A., Kent.

SAMSUNG may offer a different guarantee as a manufacturer but Currys has confirmed you are entitled to the five years. It has sent you the appropriate documents as well as a £30 voucher as goodwill.

I ORDERED a cast-iron fire pit from Amazon but, when it arrived, I saw it was poor quality and not as described. The seller says I have to return it at my own cost, with no acknowledgement of the misrepresentation, and Amazon is not being helpful.

R. P., via email. THE seller incorrectly advised you on this matter. Amazon has now reported it to the relevant department and has offered to fill out the returns request for you. It has also sent you a hamper in goodwill.

MY 96-year-old father took two £25 Premium Bond cheques to his local bank but was turned away because they had apparently ‘expired’. How is this fair?

K.P., Lincoln.

YOUR father’s prizes were won in the September and October draws last year, which means they were past their threemonth expiry date. After I contacted NS&I, it sent your father two new cheques.