STRAIGHT TO THE POINT

WHEN I switched my broadband and phone to Sky earlier this year, I lost the landline number I have had for 50 years. Sky says it cannot help and told me to try BT as it owns the number, but BT is not responding to my emails. D. D., Hertfordshire.

SkY was able to restore your number after all. A spokesman adds that this was lucky as a request usually has to made by the customer to BT directly. To apologise for the service issues you’ve been given £75 compensation, three months’ free service and an extra £25 goodwill gesture.

A FEW months ago, you ran a story about the British Standards Institution’s code of practice that could help scam victims hold their bank to account. I paid £102 for the document but did not receive a copy. I was then told I must download it but I can’t make it work.

V. O-K., by email. THe BSI says it has been in contact and emailed you a digital copy you can access.

MY EASYJET prepaid currency card expired in March with a balance of around €438 (£375). I emailed the airline several times but have not received a refund.

A. H-H., Devon. DIgITAl platform omnio is responsible for

managing the euro Currency Card, which has now closed, on behalf of easyJet. Another firm, PayrNet limited, looks after the funds. omnio blames the delay on a backlog of refund requests but confirms you now have your money back.

I BOUGHT a £729 washing machine from Currys and paid £25 for its installation service. The installation was done incorrectly, causing the washing machine to leak and damage my cupboard and brand new carpet.

I have asked for compensation to replace these, but Currys has only offered £589, which is a fraction of this cost.

A. M-R., Wiltshire. CurrYS says it will cover the cost of a new cupboard but will only pay to clean the carpet, not replace it.

A spokesman apologises for the damage as well as the level of customer service received. You will now receive £700, plus £50 as a gesture of goodwill.